Toronto West End

I have used Homestead on a few occasions. On all occasions, the house was not completely clean to my liking. Faucets would have soap scum, kitchen counter did not feel clean. Always ask to have the light fixtures cleaned and leave them a telescopic duster, but they never clean the fixtures. The last straw was when they cancelled my appointment on the morning that they were to show up. They left me in a stressful situation where I had a party at my house the next day and I had to spend my evening and a good part of my night cleaning the house. Bottom line, I would not recommend Homestead. Not only are they expensive for the cleaning quality that they provide, but they are also not reliable which I had to learn the hard way.

About 2 years ago, I bought a Maytag dishwasher. Right from the beginning, I started having problems. I called the warranty provider, TransGlobal who have given me the runaround and provided me with failed repairs. I called The Brick to complain about the problems I was having with the dishwasher and the warranty provider and they told me to take is up with the warranty provider. The Brick is friendly and helpful until they get you to purchase one of their products. After that, they do not want to have anything to do with you. BEWARE when purchasing any appliances from The Brick as they use TransGlobal as the warranty provider. The Better Business Bureau (www.bbbmwo.ca) lists TransGlobal as "unsatisfactory" due to their inability to resolve issues with customers.

I bought a Maytag dishwasher and extended warranty from The Brick. The warranty provider is TransGlobal Services. I have had nothing but problems with the unit, therefore, I had to call TransGlobal for repairs on many ocassions. TransGlobal took 2 days before they were able to come to my house to assess the problem. When parts had to be ordered, it takes nearly 2 months for the parts to arrive and another few days for the part to be replaced in my dishwasher. I spoke with the technician, who is an independent technician contracted by TransGlobal, who advised me that the part actually arrived about a week after he had come to my house to assess the problem, which means that TransGlobal had been giving me the runaround for almost 2 months blaming backorder issues with the manufacturer all the while they actually had the parts from the manufacturer. I threatened to sue TransGlobal if they did not fix my dishwasher ASAP after which they called me saying that the parts had arrived and were ready to be installed. Bottom line, I would not recommend this company to anyone. Before purchasing an appliance, ask who the warranty provider is. You are better off buying a new appliance than to have a warranty with TransGlobal. Caution - The Brick uses TransGlobal as their warranty provider.

Recently purchased and had installed a new furnace with humidier. Pat came out to give me a quote and was very knowledgeable and professional. He took the time to explain in detail the equipment and how it worked. The installation crew from Dupont was on time as promised. Their installation crew was very courteous and neat. The installation was done efficiently with no mess left behind. The overall experience was wonderful from the time I called to book an appointment right up to the completion of the install. I would highly recommend this company to everyone! Life long customer of Dupont Heating!!