Misha in Toronto

Calle because we wanted a dishwasher replaced quickly. They recommended a specific model that they said could be delivered and installed the next day. Once we paid for the dishwasher, they then told us if could actually not be delivered the next day: We'd have to wait another five days or so. On the scheduled new delivery day, the delivery guy called to tell us that in fact the dishwasher we ordered was not in stock. It took several calls to sort things out, and the place was unable to get us a dishwasher on short notice after that. We arranged a refund, and took our business elsewhere.

I rarely post reviews, but I was so delighted with the service that I received, that I wanted to post something here. The electrician came and installed a new circuit for my fridge and microwave. After that happened, I started to have intermittent problems where the microwave tripped the circuit breaker. I emailed the company to tell them about this, fully expecting that they would tell me the problem is probably the microwave, and I should replace it. Instead, they offered to send someone over the very next day to double-check the circuit. He did, and installed a new switch, free of charge. The problem started happening again, and I emailed again. Again, I expected him to tell me it's definitely your microwave, you should replace it. But they sent the electrician again, again at no charge. He triple checked all his work, and finally suggested I should replace the microwave. I did. Everything was fine after that. I'm amazed that they put so much work and care and attention into a problem that they could have easily (and correctly) passed off as being not their fault. Everyone there was amazing to deal with: helpful, prompt, and remarkably diligent. This is one of the most excellent experiences I've had with any service professional in a long time.