Mama to 3 in Edmonton

We bought a corner townhouse from them and was advised it will be done by April or May 2018. So we signed up with Sterling coz the price was right, the timing and location was perfect! We picked the location for the future school so we need to be moving in before September that year. Turns out the ground breaking was going to happen in April and the house completed by end of November 2018. We were late for school and the school wasn't too pleased. In fact, our relationship with the school and teachers went sour. So we opted to pull-out our kids from brick-and-mortar school and homeschool instead this year (2019). But when we moved in November the stairs leading up the porch was temporary and rickety, we walked on pallets. Our garage and yard wasn't finished so we had to park on the street. What is the point of moving to a house from a condo when you can't use the garage? Anyway, that wasn't the main issue. Due to the -40 temp our van's engine gave out and cost us $3500 to replace. Finally, by April 2019 they start breaking ground for our garage. But we watch the whole area taking shape which is really difficult since we are surrounded by houses that are completely finished except for the row of townhomes beside us all by Sterling. After 5 long months, the garage is finally done and sod installed. A neighbor came by and advised we need to water the sod so it doesn't die on us. We didn't get a call, an explanation or note what to do. We were told by friends that we are supposed to hear from them. Nothing and it's been a week. Also, no steps / stairs for the back of house so we can access the yard or garage. Good thing my husband thought of keeping some of the pallets / planks in case. We have been parking on the street from November 2018 till September 2019. Our front porch is getting crowded with all our 3 kids' bikes (all age 7 and under), scooters and what-nots. We had to live through Winter, Spring, Summer and now start of Autumn... feeling envy for little things like the neighbor's nice porch, garage and yard. I felt like crying certain days coz of frustration. I also keep receiving emails about grand openings for Sterling's other locations / projects when our houses here are in need some attention. Why not close some projects first? I know there are wonderful people working in this company. Our sales agent Ryan was exceptional, even warranty people were not too bad. I suppose it has something to do with PM's ability to manage timelines and get their act together. It's just a townhouse and it feels like the little people like us get overlooked or devalued coz our houses are not in the millions. Don't get me wrong, we love our house already -- we want this to be our forever home -- but our overall experience could be better. Some of our friends bought from Homes by Avi and some from Bedrock and they got exceptional service. If you have the money to spend, look elsewhere. By the way, we have moved our stuff that belongs to the garage and stopped waiting for Sterling as my husband figured our how to calibrate the clicker with the automatic door thingy. Can you blame us? Took me over a year to finally type up a review. I was hoping I don't have to resort to this but I can no longer just sit and wait.