Martin in Brampton

If you plan on using ANY of the Two Small Men with Big Hearts FRANCHISES, don't turn and walk away...RUN AS FAST AS YOU CAN before they make eroneous statements to you, scam you or verbally abuse you. These are ALL franchises and they do nothing more than subcontract your move to another moving company and charge you a premium for this. I had booked a move for my son from B.C to Ontario. A price per pound was given to a certain weight and after that the price per pound was to drop. After my items were loaded, a weight was given to me by the subcontracted driver (who was pleasant enough). This weight was almost double of what I had expected and estimated by Glen at the B.C office and resulted in an additional ~$2000. On subsequently speaking with the driver, he indicated that no one from TSM moving mentioned anything about a reduced rate over the 2000 lbs limit. I called the B.C office several times and they advised they couldn't get ahold of the driver to advise him of the reduced rate...for 3 days... even though every time I called the driver he answered...unbelievable. As I had to make arrangements for an out of town bereavement in the family, and could not personally meet the truck, I asked Glen to call the driver to advise him of the reduced rate so I could leave the funds with a close family friend when the driver arrived. He got very angry and told me "You are going to pay the F'G full rate when the driver arrives. I don't F'G care and I'm not going to F'G call him either. If you don't have the F'G cash when the driver F'g shows up, I'm going to put your F'G stuff in storage and you will never see it again". He used the "F" word many times as he was yelling at me. As by this point I had Glen on the speaker phone at home, several people witnessed his exact comments. He then hung up and would not answer the phone when I called back or return my calls. I then called head office in Winipeg and relayed this series of events to Barb, who identified herself as the office manager, and requested a verbal apology from Glen himself for the verbal abuse I sustained from him. She indicated she would advise Rosario who owns the company, who would then investigate and call me back. It was been almost a week and I still have not recieved any call back or an apology from Glen whatsoever. THIS IS THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER DEALT WITH IN MY ENTIRE LIFE!!! NEVER EVER USE IT!!! Luckily, the subcontracted driver agreed to honour the rate I was originally quoted. I still paid approximately $2000 over the estimate I was originally given by the TSM office. At that price, it would have been better to donate the items to Goodwill and any consumable items to the local food bank and buy everything new when we arrived in Ontario. I would NEVER use TSM again nor would I recommend them to anyone else. Anyone doubting may google the CBC news for complaints. I wish I had read the reviews and did my homework before booking... it is a lesson learned.