Mark OConnor in Toronto

Ive had some spotty luck with HVAC companies in the past. Belyea installed my hot water tank a year ago and recently repaired my furnace. These guys are as honest as the day is long. Excellent customer care and they actually recommended I not go with a new furnace as the repair and price made sense for the age of the equipment. Cant say enough about how great having an honest company is. The workers are great as well and followed up to ensure the repair was satisfactory.

We had A1 install our new AC and at the same time install a humidifer back in 2009. At the time the work appeared to be done well and we were happy with their service and the overall customer experience. I recently tried to change the water filter on the humidifier only to discover that it is still in brand new condition, ie the humidifier in fact at no time ever worked. So I called the company today and asked for a tech to come out and at the same time quote on installing a new water heater. Sadly the person on the phone was insistant there would be a 90 dollar charge for them just to show up. On one hand I can appreciate this is coming 2 years after the install but I would suggest to the owners good customer service would be to be upfront that while the actual repair will be to my expense the $90.00 fee to see whats going is a bit much given it appears the product never worked to begin with. Also the fact I was offering new business to them suggests a little common sense for what is ,or was, a rather loyal customer should be warranted. Not a big deal , I have another company coming out to look at it but it is a rather dissapointing situation from a company that at the time of the install I would have rated a 9/10.