Greg in Toronto

ICS is a incredible company to deal with when considering installation of a heat pump. Nick did a wonderful job of walking me through the process and answering all of my questions about the various systems and government rebates. He even went above and beyond and answered my email in great detail while he was away on vacation. Never would expect it from an employee but it made quite the impression. The day of the installation Nick and his crew were very professional and worked collaboratively to minimize any impacts on my home. They gave me all the options for running cable and we settled on the least intrusive option that made sense for my situation. Nick took the time to answer all of my questions about running the system after a long day of installation. He went over the various settings for the thermostat and how to optimize savings and comfort. I am excited to see the savings on my energy bills in the months and years ahead. And I feel good knowing that I have an excellent warranty on my new heat pump. Without hesititation I would recommend ICS for any kind of heating or cooling work.

Overall service was quite good but in the end I was left disappointed. I appreciated that Canadian Appliance Source was willing to give some wiggle room on the cost of the package. The delivery date fit my schedule. The delivery guys worked quickly and tried to minimize any clean up after some snowy weather. However, the dryer was installed in the typical way with basic vent and electrical connections. That would have been great except my dryer has the steam function so it needs a water hook-up with a Y splitter. The delivery guys were nice and I am sure it was just an oversight as they likely do the standard install most times. Plus really the sales guy should have ensured that they had the proper information and parts ordered. I figured Canadian Appliance would stand behind their service and make a goodwill gesture by refunding the cost of the dryer installation or send me the steam installation components free of charge. The sales gentlemen and customer service rep were understanding but couldn't get the company to take any steps to correct the issue. So I will have to buy the steam component package myself and install if myself even though I paid the company for installation already. Doesn't make a whole lot of sense... It is a shame that a new customer that would have looked to make future purchases with Canadian Appliance Source will have to find another company that makes customer satisfaction a priority.