N in Scarborough

We had damage to our shed after the ice storm and Mr. Roof repair replied to my phone call and sent out Pietro and another worker in a timely manner to assess and repair the roof on the same day. We also had water leaking into our basement and Pietro was able to quickly assess where the problem could be coming from and did a "temporary fix" until they could order flashing and eaves and return to do a permanent fix. We had several heavy rainstorms after that and there was no water in our basement! There was always someone who returned my calls or emails immediately which I cannot say for other companies, many of whom did not even return my initial phone call to request a quote. All of the staff I dealt with (Mike, Pietro, Kim and Joe) were fantastic. We had an issue when Pietro returned for the permanent fix because the eaves and downspout did not match in color. I wasn't happy with the result and Pietro's coworker (sorry, can't recall his name) was quick to offer that they would reorder pieces and return to reinstall everything which they did in a timely manner. I appreciated that Pietro and his coworker walked me through the process and were willing to stop and answer my questions along the way. They were courteous and even called to tell me when they were on their way so that I didn't have to sit around and wait all day. It took a bit longer than I had anticipated for the permanent fix to be booked but as soon as I contacted them to ask for an update, my call was returned and an appointment was booked shortly after. We haven't had a heavy rainfall since the permanent fix but I'm not anticipating a problem since the temporary fix seemed to work. I would hire again without hesitation and hope they don't get too busy or too big to be able to keep up such great customer service!!