Marlene in Toronto

It started with the written quote... No taxes applied, not signed, no indication of the product for the handrail, and with an extra charge for disposal that wasn't included in the verbal quote. A reasonable addition... I could live with it. The first day of work (a Friday) started late and ended early and left a pile of soil and stones in my driveway... including granite blocks and landscaping stones that I had asked be set aside - mixed in with the soil, almost on the public side walk. And you know what happens to valuable items (granite blocks and landscaping stones) left out like that. I (and here let me tell you I am a senior) dragged them back to beside the house. Then the work went into full swing on Monday. They cut an extended jog out of my concrete driveway without asking ('to make it straight') even though the wall they took down was straight... They did work hard. Rushed at 'completion'. Left a messy hole and gap between steps. Scored the brand new railing and left adhesive squeezed out from between some of the blocks. And they left plants (they had uprooted) as well as blocks from which they had cut shrubs... I would not recommend this company for retaining wall work.