Three years ago we were roped into signing a contract with Direct Energy. It was at a time when prices of natural gas were going up and there was a big scare. Direct Energy convinced us it would be wise to LOCK in for 5 years at 37 cents. After taking the time to overlook my gas bill, I calculated that I have been paying probably $1000 more for gas in a year, even with the slight increase in gas sold by Enbridge. I can't tell you how annoyed we were to discover this. Enbridge prices do fluctuate every three months, however, never have they reached even close to 37 cents. We called Direct Energy and we were informed that we would have to pay $200 plus HST to cancel the contract. At that point they were willing to offer us 20 cents for the next 5 years...imagine that...all of a sudden they could bump it down! Of course, we weren't willing to lock into anything with this company and have decided to cancel our contract, which in the long run, even with paying the fine, will save us approx. $1500 at the end of the term! I hope we never see an Direct Energy rep at our door...he'll wish he never rang our bell!
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