Solarphile in Mississauga

Our hot water tank failed sometime over the weekend. I woke up yesterday to find water flowing to the drain in the basement and flooding adjacent areas. I called Direct Energy and they eventually sent a technican out. He capped the tank, as he determined it needed to be replaced. After a lot of headaches, we managed to get them to schedule an appointment for a technician to come out the next day to replace the tank. We have been waiting all day, called several times to find out why nobody showed up and why nobody has called. We were given several different stories along the way and the latest is that they had trouble locating the kind of tank we need. We are still waiting for them to show up. I'm not happy at all, as I have no confidence that they will show up anytime soon and I have even less confidence that these clowns will do the job right. This is supposed to be their "emergency service". The kind of tank we need is not anything special or exotic--- it's a standard tank. We've been paying their lousy hot water tank rental for years and years and years and this is the service we get in return! No hot water, a wet basement with wet drywall and floors and endless hours wasted on the phone and waiting for them to show up to perform this "emergency service". I strongly recommend that anybody considering a service plan for anything with Direct Energy strongly reconsider that decision as it is a waste of money.