Garage Door Opener Installation
I never had a garage door opener and needed one. I Bought a new fully working opener from a retailer on sale. The installers assembled it, but near the end could not get the sensors or panel to work. They told me the unit was defective so they left and I paid them for the work. I inspected their work and found the following: 1. Damage to sensor wire at staple point because of excess force and uninsulated staples. 2. Damage to control panel wire at staple point because of excess force and uninsulated staples. 3. Work wasn't accurate (see photo of extra screw holes) So, I replaced the damaged wires caused by them and installed the rest myself. Took me a whole day but I got it done. I can't recommend them for installing new openers because the job was not finished and damages were probably from the installation process. I'm still giving them some starts because they did the assembly and panel mounting on the wall.
- Approximate cost of services:
- $110.00
- Company Response
Hi ,
We appreciate you finding us online and detailing your experience. We would like to apologize for any and all inconveniences experienced throughout your project. We did try our best to go above and beyond our usual scope in order to make sure you were satisfied with our work. In this case, there was a defect with the product wire, and we reached out to you 24hours later hoping to hear back from you in order to re-install at no extra costs once you had the product replaced. Unfortunately we have not heard from you about the matter at this point. At your earliest opportunity, please connect with Kevin Marrast, our Manager at km.businessrelations@gmail.com or by telephone at (905) 903-5263.
Regards,