Neil in Toronto

We're repeat customers -- using Capps for the third time. Excellent customer service - starting from a phone call and email in advance of their appointment. Prompt, on-time arrival. Conscientious and aware of work-from-home situation and pet dog in the house. Convenient invoice and payment electronically by email. Would definitely recommend Capps to others.

My wife and I are satisfied with City Home Comfort's replacement of our existing furnace and air conditioner. We worked with Shawn to identify several options with various feature levels and prices within our budget. He was very responsive to email. After several email exchanges, he visited our home to confirm the small size of the furnace area would need a smaller sized furnace. I'm glad we took his recommendation because the installation proved challenging. In spite of that, Dean and Ken took the time to fit the furnace and replace exhaust pipes and ductwork to fit. I don't know how a standard 17.5" width would have worked - glad that Shawn invested the time required to come up with a solution that worked. Both Dean and Ken cleaned up the work area as they worked. They discovered a small gas leak with our existing water heater and fixed it without asking and charge. Overall we're very satisfied with the work performed and would recommend their services to others.