Ashley in Toronto

After booking the inspection online, someone from Carson Dunlop called the next morning to confirm details of the booking and finalize a price. After I okay'd the cost, he emailed me a confirmation and I paid online before the appointment. Sheila arrived on time and briefed us on the home inspection process. She continued to communicate each step, what she was looking at, why she was looking at it, and if there was a concern. She was open and invited questions (even my many dumb ones). At the end of the inspection, she took time to sit down with us to answer our questions and highlight aspects of the home inspection. The service came with a home guide. We completed the inspection at 11 am and the report was in my email by 3 pm. The report included detailed pictures and tabs to make it easy to navigate. Sheila continues to be available by email if we have further questions or concerns. We were first time home buyers requesting an inspection for a condo-townhouse. The service was pricier than other companies but I thought it was still good value. I would recommend their service to others but note about the higher price.