NS in Toronto

Mike Hapers and his crew at Hapers Home Renovations did an exceptional job completing a full-scale renovation on our home over 5.5 months. As anyone who has undertaken a project of this size knows, this is a pretty quick turnaround. HHR completed the renovation on time and largely on budget (in a project of this size there are ALWAYS changes, including some that saved us money and others where we added work or made decisions that were more expensive than originally planned – but for what HHR quoted, with a detailed quote, they did not charge more and in fact budgeted a small amount for some unexpected costs so they could stay on budget). From the time of preparing a detailed quote to delivering a spic and span house, Mike and his crew were very professional. Over the time we worked with them, there are a few things in particular that we appreciated about working with HHR. First, Mike and his crew – Andy, Gord and Tommy – are skilled individuals with great integrity and attention to detail. As a result, the quality of their work was very high. They take great pride in the work that they do, and won’t accept – from themselves or the subcontractors HHR hired – mediocre work. Mike is great at solving problems that inevitably come up in old houses and he is constantly thinking of different solutions and options to present to his clients, with an honest assessment of the implications. Second, they completed the project on time because they were here every day. HHR is committed to finishing its projects on time – we were always informed in advance if one or more of the crew members would be working on another job for a day or two, and this was always done at time where it would not slow down the work on our project. Of course, finishing on time also depends on customers – either you have to trust HHR to make decisions for you, or you have to be available and able to make decisions fairly quickly. I am not a particularly quick decision-maker, but Mike was able to adjust by giving me more time wherever he could and still finishing the project on time. Third, based on his experience over 15 years running a business, Mike has an eye for design. There are many changes we made based on his suggestions that improved the original drawings. Fourth, they treated our home and neighbours with care and respect – no one ever smoked in the house, the job site was left clean every day with tools and materials organized, and they took very good care of the few things left in the basement. Fifth, they are honest, decent, good-natured people, and so was every tradesperson I met through HHR. This may seem like a small quality, but renovations are stressful, and dealing with good people makes everything run more smoothly. Sixth, Mike is a great communicator and teacher. For us, this was our first renovation and it was a major one. At the quoting stage, Mike took the time to walk us through every detail of his quote – what it included, what it didn’t include, where we could save money, etc. I can’t count the number of times Mike took the time to explain the implications of a decision we had to make, or to suggest a supplier or product that would save money or be a better choice. If you are looking for high-quality work finished on time and on budget, choose HHR. We are thrilled with HHR’s work and have no reservations recommending HHR to our family and friends. Thank you Mike, Andy, Gord and Tommy for your incredible work. We still can’t quite believe that this is our house, 5 months later☺.

The tub guys are a very professional, thorough operation. Office Manager Angela is great to deal with, always gets back to you quickly with quotes, dates, info queries, etc. The tub guys are not the cheapest option out there, but after getting a few quotes, I was convinced that it was worth paying a little more for their services. Firstly, they take all the hardware off the tub and return a few days later to check the work and reattach everything. Since the most likely place to have problems is at the seal of the drain, this was important to us. Secondly, their website and their emails provided much more information about the process, what to expect, and how to care for the tub afterward, than others I visited. Overall, we were very pleased with the result - our beautiful old antique tub (Will estimated it was close to a century old, and was a wealth of info on the history of the tub) looks great again. His cousin who did the work did a fabulous job, only stripping what was needed to help us save on cost. I would definitely hire them again, but I'm sure I won't need to!

Paul was absolutely great to deal with from start to finish. Best way to reach him is by email - he started by giving us a full detailed quote, including information on his certifications. He gave us a few options of when he could do the work (the wait was no more than a week or two), and he showed up when he said he would (actually, he called first to see if he could come a bit earlier than scheduled). Though we had booked his company to do a basic clean, when he arrived he found that our ducts were pretty clean. Instead, he cleaned out the dryer exhaust, replaced the humidifier filter (and showed me how to do it for next time), vacummed out the main air return and opened and looked at the furnace (I wasn't there for this part so I'm not sure if he cleaned in there as well - I think it didn't need it). Instead of charging us the full price for the basic clean, he charged us about 40% LESS than he originally quoted, charging us only for a service call, since he said we really didn't need the full clean of all the ductwork. The invoice came in the mail when he said it would - a day or two after the work was one. Really trustworthy, dependable, honest, and genuinely nice guys to work with. I wish they did more than cleaning ducts, I'd definitely hire them again!