Wendy Park in North york

Woke up the other morning to a cold house. The furnace, installed by Richard in 2009, wasn't working. Called Richard at 6:30 am and to my surprise he answered. Within a couple of phone calls, Richard diagnosed the problem, told me what to try and I "fixed" the furnace. The house was warming back up by 7:30 am! Richard scheduled a follow up visit to replace a part under warranty and do a regular maintenance call at the same time. Thank you Richard for being true to your word about providing excellent customer service!