Terrible experience! We purchased a custom headboard from Visitor Parking less than 6 months ago. The material of the headboard began to yellow. There was no reason for this discoloration on our end so I contacted the store and was asked to email the belligerent Eddie who owns the store and deals with customer service. I sent photos of the damaged area and I was told by the store that he would get back to me by email. A month and a half had gone by and there was still no word from Eddie so I contacted him again by email. He made no effort to appologize for the delays but did say he would contact the factory. After another month and a bit went by, I had to contact him again. The store will not fix the problem and Eddie was trying to blame us for the damage. He was so rude and belligerent. The store came recommended to us by a designer and even though we are redoing our entire home and furnishings we will NEVER enter the store again. I may even make some posters and picket outside!! Please pass along the word that this store is one that should not be recommended to anyway for a whole host of reasons, but mostly the jerk Eddie who is making the profit and screwing over his customers.
- Approximate cost of services:
- $1,000.00