Jason Burgardt in Edmonton

We selected and ordered our carpet three weeks prior to our planned installation, as it was most of the main floor of the house it needed to be a specific day, and to coincide with other renos done (ceiling , painting etc.). up until then everything was going well they happily accommodated our request to upgrade underlay (cost was agreeable). Installer was good, very experienced, and didn't foresee any issue when starting job. But soon after found that the main carpet piece sent was too small bu two feet. He contacted the office, and ordered a new piece, the only piece left in stock was 1 ft short. They delivered that and seamed it. Installation took much longer than expected due to this mix up. Installer was rushed on stairs, and failed to explain a carpet crush on the stairs. We called the next day to talk to sales rep, he was unavailable, and did not return call. We called again the next day and sales rep was out of office. We asked to speak to manager but he was leaving for business trip, but were promised he would return our call one week later. They did finally call 8 days later, and set up an appt to review our concerns. He was late for appt but did call to say so. Upon arrival he was friendly and agreed about he seam concern and offered a discount. He also explained the carpet crush. All in all they did meet out expectations on schedule and price,so I would use them again. Hopefully next time they will exceed them.

The down comer on my main bathroom sink corroded and had small drip to it. I thought the down comer was part of the trap assembly package that you buy, but it was not. The very knowledgeable staff at Riteway informed me i only need one piece that was sold separately. I decided since it was apart and i was at the store already I might as well replace the trap as it was starting also to show signs of wear. The staff showed me that their trap was a heavier gage than the existing and likely heavier than the big box stores, he was honest and says he charges a bit more. If i would have visited the box store I likely would have ended up without the down comer piece and would have had to make a second trip. It also feels good to support the local small business guy nice to see businesses survive on the ave.