Had immediate response for a ceiling centre solutube installation. The appointment was made and the gentlemen that did the install was ontime and did his job. What was not a good experience is after the sale. I informed the salesman that I didn't like the lense color the very next day after install. The response what that he wanted me to wait a week and then see if I wanted to change the lense. I think I know what I want but I appeased him and waited the week. Called left a message with no response. Then sent to 2 mails with now response. I had to go into the store today to get me own lense. Oh and yes they charged me for it. So not only did i pay full retail for the install and full retail for the lense I got less than mediocre customers service. The reason I am writing this is that I hope that this causes them a sale. People we have to stand for something with these companies in Alberta are charging us full retail. We should have in Alberta a 3 tiered pay system for service we hire out. At the end of the service we should decided with the company if we received great service for the full retail money we paid or maybe pay them a little less for the poor customer we have received or not received in this case. Had they made this right with me I would not be writing this. But they didn't they decided that the 15.75 that I gave them today was ok.
- Approximate cost of services:
- $950.00