Replaced a new arc fault breaker with standard Siemens breaker.
Service was prompt and friendly BUT the cost was exorbitant. The serviceman was only here for half an hour and the breaker was costed at $29.50. A phone call to the home office had them defend the labour charge of $367.50 by saying that the worker was called off site and travel time needed to be costed. This was NOT an emergency nor was it suggested it was when we called in. We are Seniors, on pension. We will most certainly not use this contractor again!
- Approximate cost of services:
- $448.00
- Company Response
Mary,
You did not say emergency, but did explain that power was off in part of the house. I explained that I could send someone right away, but that you would have to pay for his travel and he was at Erin Mills and Eglington. I also explained our hourly rate and truck charge. You accepted this and asked how long I thought the drive would be. Now after paying the bill for prompt and friendly service you give us a zero out of 10. Have a great day.
