R. O. in Toronto

With full assurances of a "no hassle, any reason" return policy, I purchased a carpet represented to have "about 100" knots per inch. Once it was in the condo, I immediately discovered the thread count was only 56 kpi, and sloppy stitching on the reverse highlighted a botched pattern. What followed was a "good cop, bad copy routine" expertly acted by the two guys involved in the sale, which amounted their refusal to honour the 2-week return policy they promised. It was a hard lesson in straying from the reputable establishments on Homestars. So it's probably no coincidence that this is my first negative review.