Our dryer stopped heating. They sent a clueless technician who decided it is the heating element. After waiting for the part, it was finally installed. We turned it on and still same issue. We called them back. Over the phone it was decided that the thermostat is not working and that we have to wait for the part. A week later same technician came back and installed the themostat. He gave a long story about possible blocked vent. Vent was cleaned and checked. We turned on the dryer and Again same problem after paying$ 550. We called the owner who refused to send another technician and claimed that it is a problem with the vent which is certainly not the problem. They did not leave the parts that they have claimed to change and when we called to have a look at the removed parts the owner stated that they threw them away and hung up the phone. We are planning to take them to court. Avoid them and save your money.
- Approximate cost of services:
- $550.00
- Company Response
Hello Sam,
We are very sorry for your bad experience. All of our technicians are certified technicians so your accusation on clueless technicians is incorrect. The technician came over to your house for the first time on January 6th. He diagnosed that the problem was with the heating element, and he placed an order for the part. He came back with the part on January 12th. He installed the part and showed you that the dryer was working. The next day you have called us again because it is not heating again. He came back again and replaced this part again with no charge, showed you that it was working, and explained to you that the only reason for this was a clog and you needed to clean the duct. He also explained to you that you should not use the dryer without calling a professional company that will clean the duct. The next day you called again, complaining that the dryer stopped heating again. The customer service manager asked you i you professionally cleaned the duct, you said you did. The customer service manager advised you that in order to proceed with the warranty that we give to all of our customers we will need the receipt for the duct cleaning. You said you will send it immediately. Unfortunately we still have not received it and, as explained, we cannot proceed with our warranty without that receipt. If you would like us to complete the warranty service, please email us the receipt for the duct cleaning and we will be happy to assist you further, with no cost for labor or parts.