Based on more negative than positive comments and reviews I have seen, I was compelled to post my experience. We purchased a home that had Maxxmar blinds installed on the front windows each being 5 feet long. The previous owner had made a mistake and one of the blinds had the chain pull going down the middle of the window instead having left hand and right hand pulls. I contacted Maxxmar and was transferred to customer service and explained that I simply needed the parts to convert the 1 blind to a left hand pull. They requested a 6 digit code that should have been on the blind as a reference# but was not there. Ultimately they suggested I go to a local Dealer or to a big box store. There was no local Dealer in my area and got nowhere with the big box store. Since I live in the GTA I decided to take the blind directly to Maxxmar and see if they could help out. I arrived at reception explained the issue and was asked to wait a moment. The Receptionist returned and directed me to Diane who took a look at the blind and advised that in order to switch the pull from the right to left side, I would need to purchase a new cassette and clutch pull ($45.00) and they would change it over for me, and it would be ready in 30 min. When the conversion was complete the blind was wrapped and included a new set of brackets and hardware, which she was not sure I would need but included them. I have been in Sales all my life and know the value of customer service, and Diane went beyond anything I have experienced in years!! I took the blind to our cottage home and was lucky to have the new hardware, as the old ones were not compatible to the new cassette, installed them and the blind looks great and functions as it should. I would suggest to anyone who is researching blinds to avoid the Big Box stores and their low prices, and go to a Recommended Dealer, who will be there to back up the product if and when necessary. I need 4 more blinds in our cottage and will be going to the recommended Dealer in Sarnia to get my new Maxxmar Blinds. Thanks again Diane. Ric
- Approximate cost of services:
- $45.00