Mark in Etobicoke

I hired Moveworks after our Real Estate agent recommened the company. After Michael visited our Mississauga home to give us an estimate and tell us that they use full-time staff only, no students and no seasonal staff, I signed a contract. On moving day, another moving company shows up (Viking) with Moveworks paperwork for our move, and part of the moving crew included teenagers. At the end of a long day, the guy from Viking goes over the charges and I pay him. The next morning I realize that he made a mathematical error. The move started at 10 am and ended at 9 pm, with travel time included in this time period. He was also supposed to deduct an hour for lunch. So, 10 am to 9 pm is 11 hours, and taking off an hour for lunch is 10 hours of work. As my bill shows, I was charged for 12 hours of work, and thus owed $145 X 2 = $390 plus GST. When I called to speak to Anne, she said I was owed a refund, and then nothing arrived in the mail. I called 30 days later, and left a message, which wasn't returned. After 90 days, Anne refuses to pick up the phone when I call, since they must have call display. I am now taking them to Small Claims Court to get my refund, as all my calls go unanswered.