Michael in Acton

I noticed my furnace was not working on one of the coldest nights of the year (so far), it was starting up but not staying on, after checking for clogged vents and blown fuses as the father of 3 young children I decided that I could not wait until the morning to get it looked at. I called the number on the sticker on the furnace, and was told that they were too busy to take any more calls and that I would have to wait until 7:30 am to talk to anyone (it was around 10:15pm at this time), this was not acceptable so I looked in the telephone book and started agonizing over which company to call. I picked Airworks because their ad caught my eye and it said they don't use contractors like most of the other companies do. When I called Airworks a very friendly receptionist named Lisa told me what the cost would be right up front (barring any unexpected circumstances)and took my information and address. I had just resigned myself to a long night when Chris the technician called me to let me know he was on his way and to get some information on my exact situation, after I explained the symptoms he totally caught me off guard by telling me what I needed to do to fix the problem OVER THE PHONE. Honesty is something that I value highly when I am dealing with a company, and for Chris to help me out in this way instead of coming out for a service call and possibly even selling me additional unneeded parts, which he could easily have done if he was dishonest, speaks volumes about his integrity. Thank you very much Chris and Airworks. I am already telling all my friends and co-workers about your company.