BA in Hampton

Upon a recommend I called for an estimate which was given within days! Impressive! They could book within 3 weeks and were here in one! The job was so fast, only 5 and a half hours including the best clean up I've ever seen! So good, you wouldn't even know they'd been working here. They came well prepared for anything, light lunch, drinks and all the tools needed. Very polite and friendly service and saved us money too. The roof looks great with it's new and better metal vents!

Since our rridge quit the day I ordered this one, I called if they had a loaner or rental. I was told they'd call back, nope. Called again, yes and again the girl didn't know and would call back, never happened. Then I called if we could book a delivery date and no return call. Called a couple of days later for the same reason as it was now over 10 days and no return call. Called again and she said my line was busy on all of these occasions. So, she tried what, once? Then we got delivery, the fridge has 3 small but 1 black noticeable scratch, on the door and no booklet with it. Called again and now I've been told I can purchase paint to cover the scratches, same lady! I don't think so! I think it was our salesperson each time, but not sure, so I'm not giving any names. I will now go and ask for management as I either want a new door, a dent and scratch reduction or someone to come with the paint or the paint! Terrible service and most appliances are way over priced, plus they don't carry many brands. I will upgrade this if I end up with good service.