Luisa in Toronto

Our experience has been amazing from start to finish. Jonathan helped us pick our windows and gave us a complete break down of all the sizes and rough opening sizes for our project. He was very friendly and helpful, and walked us through everything, even making sure that the sizes would work for our space (we had to connect with the framers to make sure). Then we spoke to Carl to set up an installation date. Our plans were delayed due to weather, and we were able to connect with the installers and make another date that wasn't too far off in the future. We really appreciated that they were able to work with us on this. On installation day, the installers came early, set up quickly and got right to work. One of our windows was framed wrong, and they told us right away, so we were able to fix it day of, and the installation still went really smoothly and finished on time. The installers left the site very clean. My only complaint was that they didn't do the house wrap at the bottom of the windows, which meant it was a bit more work for us to do later. At the walk through, Chris showed me how each window opens and closes, how the screens and the pieces come out for cleaning, and we inspected each one. I felt confident that the job was well done and I feel confident that these windows are excellent quality products. It was also great to hear from Chris about where the windows are made and what, scientifically, makes them stronger so they last longer. Overall, the process was great. We felt informed and connected throughout, and we knew the plan - we never felt like we didn't know what was happening. It's great peace of mind to be able to work with real, positive, friendly people throughout. We felt like we could depend on them, and even now, we are assured that these are great windows that work really well and will last through the years. Thank you so much, Jonathan, Chris, Jeremy, and Derek for a great experience!