Heidi B.

The first time Heatmaster came to service my furnace was Christmas Eve 2017. Despite the icy roads and minus 30 temperature, Dmitri arrived within an hour of my 8:30 p.m. call. A thorough inspection of my furnace revealed that the motherboard needed to be replaced, so Dmitri drove from Cochrane to Calgary to pick up the new circuit board and then returned to install it. By the time the faulty motherboard had been replaced, it was the wee hours of Christmas Day, yet Dmitri did not leave before ensuring that the furnace was functioning properly and the leaky humidifier had been fixed. When the furnace motor started squealing intermittently late February this year, I crossed my fingers that the furnace would continue to function for a while longer so that I could get it serviced during my semester break. Unfortunately, the motor lasted just another week. I called Heatmaster again without hesitation, and this service call was just as professional and educational as the first. After Dmitri and Ian's brief explanation of the problem, I decided to have the motor replaced. While replacing the motor, Ian and Dmitri educated me about furnace filters, explaining which type to buy for my furnace model and how to use the arrow on the filter to ensure it is properly inserted. Dmitri also showed me how to read the blinking lights on the furnace in order to pinpoint the problem prior to placing any future calls. Before leaving, Dmitri asked how my humidifier was working, and we discussed replacement of the drain hose the next time he comes to service my furnace. A couple of days later I received a call from Dmitri asking how the furnace was working and telling me that he had the filters that he had promised. As an added bonus, he delivered them to my house because he had a service call here in town. My experience with Heatmaster has been nothing but positive. I highly recommend Dmitri for his professionalism, quality of service, and price. His sense of humour is an added bonus.