I contacted Desperate Housemaids to schedule an appointment after purchasing a Groupon. It took a few days to get in touch with someone, but I finally reached someone. The woman who answered seemed nice but you could tell she was busy. They seem to be a small operation with perhaps too many bookings. She said “We may not be able to fit you in until the New Year” (because there are so many appointments.) She went on to advise me that their method of booking appointments was fairly unorganized and could result in an appointment having to be rescheduled. After a few minutes she found something and told me that there actually was an opening before Christmas! I was happy and we booked the appointment for December 23rd at 2:00PM. However, she PROMISED she would contact me in advance to let me know if mine would be rescheduled. This way I could re-book the day I took off of work if needed.... She said “If I don’t call you, assume that the appointment stays the same.” Seeing as she sounded a bit frazzled and extremely busy, I said "No problem. Just call me as soon as you can if anything changes”
I don’t receive any calls so I am left to assume it’s still scheduled for the same day and time. The day of the 23rd rolls around and no one shows up. Naturally, I began calling them around 2:30PM (30 minutes after they were scheduled to arrive) and after about 10-15 phone calls, at 4:00PM, I FINALLY managed to get someone on the line. She asked for my address and then said I was not booked for next Friday the 30th. The 23rd and the 30th don't sound the same so I doubt it was a miscommunication. I specifically remember her saying December 23rd because I even went and booked the day off of work immediately after booking my appointment with Desperate Housemaids. I upset and told the woman on the phone that this is not fair to me and that I would like either a free hour of cleaning OR a refund. She said she would have to ask her manager and would get back to me today or by Wednesday. I told her that I wanted to know by the end of the day because I would need time to make arrangements otherwise. She calls me at 6:15 when I was already serving dinner to my friends and left a message saying “Ok, we are booked for Friday and see you then!” No other details about what they were going to do to compensate for their mistake. That is not what I asked for. So, I tried again to contact them on the 29th. Three calls. No answer. I left a message and send them a message through HomeStars. NO RESPONSE.
Guess what….? Again they did not even bother to show up today, even though they called ME to reconfirm the 30th. Of course I cannot get through to anyone and the mailbox is full.
What a joke of an organization.
I also found out last night that they bailed on my friend and never called him.
