Knowledgeable and quick install
The technician quickly diagnosed the issue with our AC unit instead of just telling us to replace it. We had a quite from another company that told us the AC was broken and needed replacing which was not the truth. A quick service was all that was needed and after a discussion we replaced the 22 year old furnace. The install went very smoothly.
We had a rough start with Ecotech but after some serious requests for service and unpleasant phone calls they sent a repair guy who did a great job. Window is working now, door fits in the frame better. The installers, Pieter and crew did a good job and the repair guy, Dimitry, was very polite, skilled and knowledgeable.
Thank you for reaching out to us, your feedback is important and we take matters like this seriously. It is important to note that your window and door purchase comes with a lifetime warranty againt product defects and workmanship so you can rest assured any problems with your product or installation will be resolved with due process. We do kindly ask that you pay your balance in full as most product warranties are direct through the manufacturer and they will not provide service to our customers if they show an unpaid balance in our system. Please make sure to reach out to us to set up a visit from our service team to begin the warranty process as your identity is private on this site.
Ecotech Customer Service Team
