Reviews

0/10

Purchased a pool heater in the summer of 2018 without financing. About three months later, out of the blue, I receive a letter from a collection agency demanding that I pay Pioneer Pool an additional $325.00 for the heater with the consequences of not paying that they would damage my credit rating and possibly take me to court! In didn't realize that a store could increase the price of something after it was purchased and expect to be paid retroactively. I obviously refused to pay it and now I've been informed that the amount "owed" was sent to the credit bureau. I've shopped at that store for over ten years. I've purchased pumps, filters, piping, salt, and patio furniture all of which adds up to more than $10,000 over the last few years and I am very concerned that at any point they will come back and say that they've raised their prices on any one of the items I've already purchased and expect that I will now pay the difference. It's absolutely crazy! Please let me know if Pioneer Pools has done this to you. I intend to fight this unethical practice and inform my neighbours in the Lorne Park area about the potential issues of buying anything from that store.

Approximate cost of services:
$2,500.00
3 of 4 people found this review helpful.
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Company Response

HI Steve, I am having someone reach out to you today regarding this. It is not often that we do not clarify any components or expense (product + labour + technical requirements) prior to the service call. If we did not communicate this, I am very sorry and we will rectify with you today. We would always honour original quotations and never increase a price without your awareness of such a matter. Thank you for your understanding while we look into this for you.