STAY AWAY!! SAVE YOUR TIME AND YOUR MONEY!!! I'm not sure if this company is in business to take advantage of people or to actually do repairs. It was a long nightmare from the get-go starting with a $524.60 quote for a broken control board (I paid half on the first visit out of desperation). Six days later, I was told the part would take over 3 weeks to arrive (for the only fridge in my house). After hearing that they couldn't get the part, I called LG directly and they offered to arrive the next day, with the part and charged me only $220, problem solved. When I called QuickFix back, they refused to refund citing "restocking' fees and "diagnostics". I spoke to Jennifer, Paula & Karina in the office on multiple occasions and no one ever seemed to keep their story straight. When I asked for a email to send a letter of complaint, they gave me a fake address. I should have called LG directly!! Lesson learned!
- Approximate cost of services:
- $525.00
- Company Response
Thank you for your review and letting us know about your experience with QuickFix. We have bought the company out and purchased the QuickFix website. We are so sorry for the experience you had with QuickFix. We are pleased to let you know it is under new management. Our customer service is what sets us apart. Our company strives to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. We invite you to experience the quality of service we stand behind.
