I would like to report an extreme poor and dishonest costumer service about this company. I purchased a number of windows and doors from this company. The quality was adequate, not the best, however, the main issue was the French doors that I ordered. I beleive that I was treated in this manner because I am a woman, but who knows. I repeatedly complanined to the owners about the defective doors, but to no avail. I came to the realization, that they lacked honesty and were not honourable with their word. Obviously, I found out the hard way, by being left with 2 french doors that were delivered to my house defective and already rusting when they are approx. 6 months old. I am not sure whether I was treated in this manner because the company (male run) has no respect for women, or they are simply unethical in their conduct. Yes, I was aware that this was a cash deal and they did not have to report their sales to Revenue Canada ( approx. $5000.00 worth), but as a business, they should have at least the curtsey of ensuring the products sold are at least functional and not damaged. The ongoing misleading promises made by the owner that he would address the issues and the ongoing several appointments made by him, which none were followed through with the exception of one time, which was a total failure and nothing was fixed, was perhaps the most difficult to comprehend. To this date, I have not received an apology or an acknowledgement of selling me a defective product. Beware of purchasing anything from this company.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Be more honest and provide better customer service and have respect for customer who has worked hard to purchase these expensive items and not laugh at the customers.
- Any advice to offer fellow homeowners facing a similar project?
- I would not recommend that they purchase anything from this company.