Reviews

10/10

I needed my outdoor motion light repaired or replaced and really didn't know where to begin again as I had been having problems in the past. Sina was excellent to work with very patient and knowledgeable. He was willing to work with what I needed but ended up suggesting an alternate product that was perfect! Hasan was punctual, tidy and professional. He took the time to help me install the app for my doorbell and adjusted my lights exactly where I needed them. Would definitely use this company again!

Approximate cost of services:
$1,400.00
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Company Response

Happy International Women's Day, Vinnie,

Thank you for selecting Venusina Homes to address your requirements. We are so glad to have had the opportunity to earn your business. It is our mission to put a smile on the faces of our clients and to treat their home like our own. We are also very glad to have been able to fulfill our duties flawlessly and deliver the results you deserve! We are looking forward to being of service to you, your family, and your friends again soon!

Sina Okhovat
Venusina Homes
416-540-7533

2/10

I had windows installed and they removed the privacy screen in my deck and refused to replace it without an additional $125 fee! Why it was removed is unclear as the window was unobstructed next to the deck. I would have no problem with the removal if only it were replaced upon completion of the job. For them to remove it then have me pay to replace it is just absurd! There is now a gaping hole in my deck wall which will accumulate excess snow over the winter months.

Approximate cost of services:
$3,900.00
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Company Response

Vanessa,

We understand your file is now in the hands of our Customer Relations Manager, Natalie Wynter. She is working alongside you to have your concerns rectified without the service charge of $125 + HST. We have received your complaints through BBB and Google, and have sent these onto the appropriate parties.

We would like to apologize for the inconvenience this has caused, and look forward to the correction this Thursday.

Regards,
Brock Doors & Windows Ltd.