Louis A York

We hired Better Contracting based on the Mike Holmes web site. It took two months after signing the contract to get the job completed. I was told it was due to all the rain in the forecast. Finally, the day came and the job was complete. Here I am admiring the great workmanship! Two months later, we decided to replace the insulation in the attic. To our surprise, not all the plywood was changed. I called Better Contracted immediately and I also sent pictures of what we found. Mike Graves offered to schedule another date to have his crew come in a pop the old plywood and add new sheets in the specific areas. When I told him I wanted a the complete roof to be re-done i.e. underlinement and shingles, he refused, saying it would cost him too much money??? When I questioned why they did not comply with the contract, Mike said that the guys on site felt the plywood is good shape. He also question thier judgement and agreed that it should of been replaced. I informed Mike we do not want the roof to be fixed as we are concerned about future problems. It needs to be done right or we have to spend more time and energy in repairing the plywood that is left..Mike ended the conversation saying he is going to fire the guys and to Have a Merry Christmas??? This company is not worth our hard earned money. Customer service, complete satisfaction or fulfilling the contract is not Mike Grave's focus. The good thing about all of this...thank goodness we found out now rather than later!!!