We hired Bedwell to move our household belongings from Aurora to North York. We were given a guarantee from Bedwell to provide us with a truck and 3 qualified movers. They provided 3 men for the move out and did a good job in good time. At the end of the move out, another Bedwell truck arrived and took one of the best men and dropped off a very inexperienced person as his replacement. The movers went for lunch on the way to our move-in location. The inexperienced person did not return to the job after lunch. We were left with only 2 movers to complete the move in process. We were on a deadline for the elevator reservation so the move required 3 experienced movers to complete the job by 4:45pm. The elevator would not be available after 4:45pm as per the condo management rules. Bedwell and the movers were well aware of this timeline before they agreed to do the job. They assured us they could complete the job in good time. The driver Mark called his office to report that they were down 1 person and required another person immediately. This was 2:00pm. Bedwell told Mark that they did not have anyone to replace the missing person. My wife and I had to pitch in and help move the items in order to finish in our alloted timelines. The 2 movers agreed and reiterated that they could not have finished the job without our help.
We complained to Bedwell, the manager and the sales rep, and asked for compensation for our efforts. Bedwell assessed our situation and reported that they did not ask us to help and that the job would have been completed with the 2 movers. This would never have happened. We went over our timelines with the elevator by 1/2 hr and the condo management allowed us the extra time because they saw how hard everyone was working to get it completed. Bedwell offered us a $50.00 credit for our disatisfaction. This compensation is an insult and a joke. Bedwell does not care about satisfying there customers and took no responsibility for their actions.
I would not recommend using Bedwell to anyone. If you run in to any problems they will not give you the time of day to resolve the problems fairly. There are other moving companies out there that will treat there customers fairly if they do not meet your satisfaction.
DO NOT USE BEDWELL Moving Systems.
