Patricia MacDonald in Mississauga

Incredible inadequacy demonstrated by Etobicoke Sears Home Store. Notified the store within 48 hours to take back defective Bosch laundry appliances and got the run around. Was assured by the manager that the appliances would be disconnected and picked up. Reality - delivery/pick-up service only picks up, does not disconnect. Sears staff/management does not give full disclosure even when asked directly.

This company was recommended to me and I learned the hard way that it lacks greatly in customer service and quality workmanship. When the upper cabinetry fell away from the wall, I immediately notified the owner who promised to come by and see what was required. After many phone calls and no follow up by the owner, I went to the factory showroom with pictures in hand to show what had happened. The owner said he would come, especially since I had emptied the upper cabinetry and had braced it from further dropping. Again he failed to show, and after two weeks of waiting for his 'promise to come by", I gave up and called someone else to properly secure the upper cabinet and evenly align the doors. I definitely will not use this company again.