This was a small job but was important to me as the eaves leak were saturating my foundation and I had water seaping into the basement. Once I got the sales person out he gave me quotes for new trough and repairs. We went wilh the repair option and scheduled a service call. The technician was late but he did show up - my time is important to me. Dealing with their head office and payment proces were straight forward.
I have had several leaks in one half of my basement. I called several companies before Clarke Basement Systems. They were the only ones who wanted to inspect the area before quoting me a price and they were the only company that came out when they said they would - guess what my time is valuable!! Fitz was our repair technician and his helper Kevin were the ones who actually did the work and were great. Fitz explained the reasons for the leaks and why tha side of the house is exposed to more hydrolic pressure. He also took me outside of the house to explain how to reduce this. Fitz an dKevin were on time, were very clean while doing the job and lept the basement area as clean as before the job. They expained the process in detail and since I had an active leak they should me the actual working syaem,. They made this job as pleasant an experience as possible. Job well done - Thank you!
