We had our windows installed late June during the GreenOn program. The salesperson was very nice in explaining what the company had to offer with a good warranty that I had recommended my neighbors who also signed with them. Installation took a little over 12 hours to complete 9 windows in our semi. We had asked for grids in the family room window and they were to be the same for all 3 panels. The middle one was different so I called Consumers Choice. It took a couple of calls (could not get someone on the line, left voice messages but never got a call back) and emails to get a hold of someone. Finally someone replied to my email after a week, said it was the manufacturer’s mistake and they would re-order, which would take a month. Today is Nov 29th and I still haven’t heard from them. I had called and emailed again again hoping to get the windows done before the cold weather. No one answers the phone at customer service and even if you leave numerous messages, they don’t get back to you. I’ve been able to get in touch with Teresa and exchanged emails until late Aug but since then nothing. I’ve emailed her again but no replies from her either. What was supposed to take a month has taken almost half a year. I won’t be changing the windows anytime soon but at least they can provide some sort of customer service and provide status updates. I regret going with this company and for recommending my neighbors. If it’s this difficult to correct their own mistake, god knows how long it’ll take something to get done under warranty. Save your money and go with a bigger, reputable company with customer service.
- Approximate cost of services:
- $12,000.00