Fred in Kingston

An emergency job...I had ordered a new furnace, but my old furnace failed suddenly. I was immediately rescheduled. The very next day, and technicians Scott and Rob arrived with new furnace and other replacement parts (e.g., furnace pad). During the installation, they discovered that the old duct work had been poorly installed (e.g., gaps between incorrectly measured or cut pieces were not joined physically; rather they were "jimmed together" with gray duct tape; a small duct had been slide into a larger duct opening, and again, the difference covered in gray duct tape). Scott and Rob immediately stopped the installation, remeasured and return to their shop to build correct sized and correct fitting pieces. The finished product is a much more effective system delivering sufficient quantities of warm air throughout the house. The job took an entire day (10+ hours in a crawl space), and I was kept informed continually of progress, additional work and other issues they observed. I am very happy with their effort and work.