High Hopes in Calgary

I booked an appointment and had to leave work an hour early just because the technician wanted me there at 5pm. At 5:15pm he called to tell me he was leaving to be at my house and that he would be a half an hour. He also made a comment that people needed to eat and rest. When he arrived he let himself into my condo building and did not have the proper tools to investigate my hinge situation. He had a bottle of WD40 and a small screw driver. He said he would belligerently come back but bulked that I wouldn't take more time off work for his convenience of his schedule. I phoned Lock Surgeon promptly at 7:15am the next morning to cancel anything to do with their company or services. Lock Surgeon you need way more customer service.