HomeownerOK in Calgary

In 2014 we had a hail claim with TD Insurance. They gave us a few options and we chose to go with their 'preferred contractor'. We trusted Arte roofing and that proved to be a huge mistake. The job was siding on one side and eavestrough everywhere on the 2 story home. The replacement eavestrough leaked at the seams from day one. We called several times once we found in the winter we had 'puddles' of ice forming under the seams and they agreed to come and look at it. I had an Arte employee tell me that my 'house was built wrong', that it couldn't be fixed. It did not leak before they touched it. They begrudgingly came out and tried something and it did not work. An entire year had passed because they had to fix it in the warmer weather. Another winter comes, problem still was not fixed. Called again, came out, did not fix it. A third winter came, more ice problems. Apparently now it was because our gutters were full and water was pouring over top of them, however I can see from my upper story window that they were empty. Over the three years I called repeatedly, they only came out twice and they kept making excuses and did not fix the problem THEY CAUSED. Calls stopped being returned. Photographs have been taken throughout the years and video this summer of water pouring from the seams. I have all of these with dates and will be posting to social media. I called again early this summer, David informed me that they had a fix and would come out. Nothing AGAIN. Now that they have ignored me yet again, it has been JUST OVER 4 years, 3 years is their warranty and David has not only refused to fix my home, he YELLED at me and accused me of being untruthful to him, that I have never complained and they have never come out to fix it. I have also called TD Insurance to report them and have found out that TD no longer uses them. Can't say I'm shocked. Stay as far from this company as you can. They refuse repair work on their own shoddy workmanship, blame anyone but themselves and call their 'customers' dishonest. I will be notifying Sterling Homes as well that apparently they cannot build a house, according to Arte Roofing. Better Business Bureau will also be hearing from me and social media. I have never been treated this badly and dealt with a company that shrugged off their responsibility this many times - ever. Worst customer service I have ever encountered. Communication is still open with TD Insurance, they are looking into what they can do under the circumstances.