Horrible customer service! Bought a washer and dryer from them and ended up just getting a refund because they kept rescheduling the delivery date even though it was already a week later than their listed delivery date and three weeks after it was bought. And we received no apology or attempt to remedy the situation. Will never purchase anything from them.
- Approximate cost of services:
- $2,000.00
- Company Response
Thank you for your feedback, and we're very sorry to hear about the frustration you felt with all the delays in delivery. We've received your feedback through other channels as well, and we would very much like to look into this situation to see what happened with your order and what we could do to ensure a better experience for customers in the future. If you don't mind sharing, can you email us your contact details at onlinecc@trailappliances.com? Thank you!