Andrew in Toronto

At the eleventh hour, I phoned Rent-A-Son to see if they could move me on Oct. 1, not only the first of the month but a Saturday as well. I initially wrote via email but then called and was fortunate to get in touch with Linh Nguyen, who was not only one of the most professional, knowledgeable, PATIENT, and friendly people I've dealt with, but efficient, willing to give advice and make things as reasonably priced as possible, and assure me that everything would be fine (if you knew me, you'd appreciate what an accomplishment that is for her! LOL). I made many changes to what supplies I needed, had many questions about the move, and LInh was incredibly responsive, cordial, professional and provided me with information on whatever I requested. This is very unusual nowadays. In addition, she would answer my emails even late at night via her BlackBerry! It's so rare to find someone who cares about their job, and makes the customer feel as comfortable as she did. The move went splendidly. Two young capable, friendly and professional guys arrived on time, with the requested supplies, and even though there were some last-minute changes during the actual move they didn't complain...in fact, they were incredibly nice and did a fantastic job. Not one broken item, nothing scratched in the apartment on either end of the move. I cannot recommend Rent-a-Son highly enough. Do not hesitate for a fraction of a second to use them, you'll be thrilled.