Do NOT hire Bruce Armstrong for any of your renovation needs. Back in May we placed an order for two windows and two doors to be replaced in our home. We were quoted an approximate timeline of 4-6 weeks for the items to arrive. After 8 weeks I called Bruce. I was informed that the items had just arrived and we scheduled an installation date. At the time of installation, it was noticed that one of the windows was 10” too short and would need to be re-ordered. The other window and both doors were installed. I will be honest and say that we were satisfied with the installation of the first window and two doors (but it does not make up for what happened next). On September 1st, I called Bruce for an update on the window that needed to be re-ordered. He was away for the weekend but promised he would call me back on Tuesday. I called again on Wednesday and Bruce stated that the window had not arrived yet from the manufacturer, but that he would email them and update me the following day. September 5th was the last time that I heard from Bruce. For two and a half weeks I called, text, and emailed Bruce multiple times with no response. Finally fed up, my husband tried emailing and received a response stating that the company was insolvent. We are now in a horrible position as we have lost the deposit on the final window and we cannot find another company that is willing to install only a single window where we live (35 minutes East of Calgary). To top it all off, the re-ordered window was for our nursery as we have a baby arriving in November. It is now too late to have a window built and installed before the baby arrives; that is, if we can find an installer at all.
- Approximate cost of services:
- $5,500.00