Catharine in Hamilton

I hired this company to take care of a water problem in my basement causing mold to grow from the bottom upwards in an already finished basement. It was a complete disaster. I was told by the owner Ray when he came by to check out the job before the start date that "there will be an experienced lead person on site so I can ask any questions and he will provide the answers." Most days it was a kid (I'd say he was barely in his 20's) being dropped off to do the work and he knew only what he was told to do - nothing else. There were permit problems - namely they said they didn't need them and I found out they did so the job was stopped for over a month while the permits were aquired. All the while my belongings were left in the driveway. They wanted to get the job started so fast they didn't wait for me to remove my stuff I was told they would take care of it and work around what they could. That meant throwing out what they could carry. The final job was hardly completed as a step they took out for the interior drainage was not replaced, did not want to replace the drywall they removed, the mold was left on interior walls (however, it was sprayed to stop the growth). I went to the BBB without success. It was a total nightmare and now almost 3 years later I am still hesitating to hire antother contractor because of the outcome from this experience.