We were quoted a price and provided a written contract that guaranteed that price within 10%. Once we moved, they overcharged $150 and tried to claim that we had added stuff to the move and claimed we previously said that there were items we didn't know if we were taking (like our brand new piano we had just purchased and made very clear that we were taking).
There were MULTIPLE damages (leather couch, piano, numerous walls, hardwood floor, etc). When we tried to ask how to file a claim they denied causing any of the damage and their investigation entailed simply asking the 3 young guys who moved our items, who of course denied it. They did not even view the damages, ask for photos, and continued to deny it, even though we had another company who could verify the condition of the piano prior to the move.
They were completely unprepared for the move and did not even use a ramp for the $4000 piano they previously claimed they were experienced in moving, which, in my opinion, was clearly not the case.
We filed a complaint with the Better Business Bureau, and they failed to respond to all notices the BBB sent them. Since then, they have failed to respond to any of my attempts to communicate with them.
Furthermore,, the web address listed on the back of the contract for filing claims belonged to a completely different company, who has NO affiliation whatsoever with GTA Starr. This company was very concerned that GTA was using their name, and have since had their lawyers involved!
This is the absolute WORST company we have EVER dealt with and they were incredibly unprofessional!!!
