Reviewerfromtoronto in Markham

After my furnace broke down on the Easter weekend I called LBP and Leroy answered. He came to my place right away and replaced my furnace blower fan as it had seized. Not only that he got my gas fireplace up and running too. Very knowledgeable and an extremely honest man. I’ve had some horrible hvac experiences in the past with companies red tagging your equipment in the middle of winter just to sell you a furnace, but this was definitely not the case with Leroy. He even dissuaded me out of upgrading my AC equipment that was 20 years old as he mentioned the older equipment lasts much longer than anything new! Now that’s honesty. I’m going to recommend him to all my family and friends. Thanks Leroy you have a new lifelong customer.

Pro: reasonable up front cost, low monitoring cost, equipment comparable to other systems other than the keypad which is from the 1980s Cons: when alarm is triggered it is barely audible and have to buy a separate speaker for almost 100 to hear it, keypad is extremely outdated it’s a monochrome display slow to react and loses connection with the main unit which means it doesn’t always disarm, call centre is outsourced not owned by think protection and staff there are extremely rude, app for unit is so badly designed and does not integrate with camera even though it has the icon to do so - which means you have to run two apps on phone to run system, camera app called StreamView is garbage but camera picture is clear, motion sensor on camera is way to sensitive even at lowest setting and gets triggered by wind. Camera usually doesn’t start recording until Person you were trying to capture left the scene, batteries in camera do not last long about three months.