I contacted Joe after reading the Homestars reviews. From the beginning, Joe, the proprietor of Premi-Air has been responsive, courteous and professional. Instead of giving a quote over the phone, he came over to our house and evaluated its individual cooling needs before giving us a quote. On the day of the installation, his team was courteous, and their workmanship was very neat. Then Joe returned once again to inspect the AC installation. We really appreciated the attention to detail.
On the second ocassion, we found a gas leak by our fireplace. After Enbridge confirmed the leak and shut the gas supply to our house, I had to scramble to get the leak repairs ... on a Sunday. I emailed Joe and immediately received a response. He said I should contact his emergency line. Bob, who manages the emergency line, arranged for a technician to come over to our house ASAP. We were very grateful for the fast service.