Ater the windstorm in June 2017 we decided to replace our roof. We decided on a green roof so we shop around and got in touch with Mark at London Eco Metal. Mark came and got our business. We signed the contract and the work started 3 weeks after. When the roof installers came we were told that it would take 3 days to complete. The roof was completed in 2 days while we were at work. When we came home the driveway was cleared of clutters. You would not have known that there was tons of metal sheets were there in the morning if you were just walking by. We are very happy with our new roof. Our only frustration right now is that, theres a small opening at one of the corner of the roof. Birds made home in it. I phone Mark and he told me to phone customer service. I phoned and spoke to Tammy. She said someone would be out to check it out. Two days went by no one came by so I called again. Same thing again,no one came by. Then I emailed Mark and was told that he would talk to the company. Back and forth with calls and emails. But as of today no one has come by and the problem has not resolved. We are very frustrated and do not know who else we could call to get the problem solve. We are very happy with the roof. But we are very upset of the customer service.
- Approximate cost of services:
- $17,000.00
- Company Response
Hello Julia, likely, you are in our service cue and your appointment is approaching. Thank you for bringing this to our attention, we will be more proactive with your issue. Thank you.