The two persons (a middle eastern male and an asian woman) appeared to be good in explaining the benefits about the contract (the male were doing all the explaining) When I inquired about the early termination just in case I am not satisfied with the services, he pointed out an amount in the contract (even encircled the amount) that I have to pay $120. which is good enough for me. Recently, when I called to terminate the contract I was told that I have to pay $400. and the lady who answered me over the phone was not helpful at all which is one of the many reasons why I am not satisfied with the service. They claimed to be a sister company of Direct Energy Regulated but their service is far too inferior. I just want to go back to Direct Energy Regulated but $400. is too much for a one income earner family of three.
- Approximate cost of services:
- $0.00
- Company Response
I'm sorry that you are not happy with your experience. I'd be glad to have someone look into it for you if you would like. You can email me at: CanadaHomeServices@directenergy.com and I can forward it to the appropriate person for review. - Amy.